Frequently Asked Questions

Once I’ve ordered, how long before one of your designers contacts me?

Within 24 hours you will receive an invite to our project management platform. This is where concepts & revisions will be delivered and feedback will be exchanged during the design process. You should expect your initial concepts to be delivered within 48 hours of placing your order.

Are you willing to sign a Non-Disclosure Agreement (NDA) ?

Yes, of course! We’re certainly willing to sign NDA’s at our client’s request. We understand that hiring a logo designer may be done early on in the planning of a project. With launch dates so far out, we understand the desire for discretion.

What types of payments do you accept?

We currently only accept payment via PayPal. Note: You do not need to be registered with PayPal to make a payment as they DO process credit cards.

Do you use pre-made logos?

One word. NEVER. We start most logos on a piece of a paper with pencil during the ‘brainstorm phase’. We find that this method of design allows for more creativity. You can be 100% assured that your logo will be unlike any other logo around!

What if I’m not happy with the initial concepts which are sent?

If you are unhappy with the concepts you’ve received, simply ask for a new set (along with some feedback / constructive criticism) and we’ll get working on them for you. As we state very openly, we work with you as long as it takes for you to receive a design that you’re 100% satisfied with.

How will my design be delivered to me?

The entire design process will take place within our project management platform which you will receive an invite to once your order has been placed. Upon completion of your project, your finalized designs will be sent to you through the project management platform in all popular image formats.

What format will my design be delivered in?

Upon completion of your design, we deliver the finalized files in the following formats: AI, EPS, PSD, PDF, PNG & JPG. All designs are delivered ready-for-print in vector format, which means they can be scaled as large or as small as you need without losing any quality. If you need designs delivered in an unconventional format, just let us know and we’ll make sure to to take care of it for you!

Will I have full rights to my design?

Yes. Once order has been finalized, you own 100% rights to your design.

I already have a logo but it’s a bit out-of-date - Can you redesign it?

Absolutely! If you already have a logo design but it just needs a modern touch, we can certainly help give your business a new look!

FAQ didnt solve your problem?

Here are several ways to contact us

Need Support?

Contact us via Live Chat: Bottom right-hand corner of your screen!
Contact us through our contact page.
Give us a call at: (877) 682-0722

Need a Quote?

Do you have a design project which we currently do not offer in a package? Please fill out a quote request and we’ll get in-touch with you! No project is too big or small for us to handle, so don’t hesitate to contact us.