HERE ARE SOME COMMON QUESTIONS WE RECEIVE FROM OUR CUSTOMERS
Within 24 hours you will receive an invite to our project management platform. This is where concepts & revisions will be delivered and feedback will be exchanged during the design process. You should expect your initial concepts to be delivered within 48 hours of placing your order.
Yes, of course! We’re certainly willing to sign NDA’s at our client’s request. We understand that hiring a logo designer may be done early on in the planning of a project. With launch dates so far out, we understand the desire for discretion.
We currently accept payments via PayPal.
Note: You do not need to be registered with PayPal to pay for your design work! Ready to
One word: ABSOLUTELY NOT! (Okay that was two words, but you get the picture!) We begin most logos on a piece of a paper with pencil during the ‘brainstorm phase’. We find that this method of design allows for more creativity. You can be 100% assured that your logo will be unlike any other logo around!
If you are unhappy with the concepts you’ve received, simply ask for a new set (along with some feedback / constructive criticism) and we’ll get working on them for you. We work with you as long as it takes for you to receive a stunning finished product that you’re 100% thrilled with. It's our job to give you designs which you're proud to have representing your brand.
The entire design review process will take place within our project management platform (which you will receive an invite to once your order has been processed) Upon completion of your project, your finalized designs will be sent to you through the project management platform in all popular image formats. We're able to deliver in any image format you need, just let us know!
Upon completion of your design, we deliver the finalized files in the following formats: AI, EPS, PSD, PDF, PNG & JPG. All designs intended for printing are delivered ready-for-print in vector format, which means they can be scaled as large or as small as you need without ANY loss of quality. If you need designs delivered in an unconventional format, just let us know and we’ll make sure to to take care of it for you!
Yes. Once order has been finalized, you own 100% rights to your design.
Absolutely! If you already have a logo design but it just needs a modern touch, we can certainly help give your business a new look!
THERE ARE SEVERAL WAYS FOR YOU TO GET IN TOUCH WITH US!
Contact us via the LIVE CHAT widget in the bottom right-hand corner of our website. If chat support is unavailable, either leave a message or reach us through our contact form / telephone.
Click here to visit our contact form page with where you can submit general inquiries or feedback. If you're looking for a quote for design services, please visit our Quote Request Form.
We do our best to be available to our clients as often as possible. We provide support 7 days a week and can generally be reached during the week by phone. Call us toll-free at (877) 959-4576